AT&T is on a roll, scoring highest in J.D. Power’s purchase rankings


It looks like AT&T(s t) unseating Verizon(s vz)(s vod) in J.D. Power’s customer service rankings earlier this month wasn’t a mere fluke. On Thursday, J.D. Power announced AT&T has taken the top spot in its consumer purchase experience poll, replacing its long-time occupant Sprint(s s).

That means, according to J.D. Power’s well-respected and often-cited study, AT&T is scoring highest among consumers in both the experience of buying a phone and mobile service and in customer service long after the initial sale. The study polled 8,693 U.S. mobile customers and tracks everything from online and in-store buying to plan and device pricing and the appeal of its promotional offers.

JD Power Purchase rankings 1H 2013

There were some mitigating factors in the first six months of the year – the period of J.D. Power’s study. Namely Sprint shut down its Nextel iDEN network, forcing millions of subscribers to sign up for new service and devices…

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Say Hey! How Did You Get This Number?

Mostly Bright Ideas

PhoneSceneHere’s the whole story about Willie Mays. But be prepared, because it’s a tale filled with drama and suspense. Okay, no it isn’t. Actually, it’s filled with stupidity and hurt feelings. And a sense of relief that caller-ID wasn’t yet available.

Willie was a baseball player, if you didn’t know. One of the greatest, in a game that tosses that word around in much the same way it shovels money into the pockets of owners, agents, and third-basemen. He started his career in New York in 1951, and ended it there twenty-two years later. In between was a fifteen-year detour out to Candlestick Park in San Francisco, but we can pretty much ignore that part. His nickname, from his earliest days in the majors, was the Say Hey Kid.

My favorite player was Mickey Mantle, outfielder for the New York Yankees. Willie and Mickey had begun their careers at…

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Your Destiny

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become your habits.
Watch your habits, they become your character.
Watch your character, they become your destiny.